Delete your LoopHood account
You can delete your account and personal data at any time — in the app, or right here without it.
In the LoopHood app
Open Profile, tap the menu (☰), then Settings → Delete Account. Deletion happens immediately.
Without the app
Enter the email address on your account. We'll email you a link to confirm — the link expires in 1 hour. This works for accounts created with Google or Apple too.
No longer have access to that email? Write to support@loophood.com from any address and we'll verify your identity and delete the account within 30 days.
What we delete
- Your sign-in (email/password, Google, and Apple) — you are signed out on every device
- Your profile: name, username, photo, bio, phone number, email, and location
- Your listings and their photos
- The content of messages you sent, and your chat photos
- Saved listings, saved searches, notifications, and device push tokens
- Reviews you wrote and reviews about you
- Identity-verification documents you uploaded
- Your saved payment cards (removed from our payment processor, Stripe)
What we keep, and why
- Payment, payout, and transaction records. Required for tax, accounting, and anti-fraud obligations. Kept without your name or contact details for up to 7 years.
- Records of completed exchanges and disputes, and dispute evidence. Needed to resolve claims and protect the other people involved. Kept without your personal details.
- Digital files you delivered to buyers. Buyers paid for them and keep access to their purchases.
- Records held by our service providers. Stripe (payments) and Checkr (background checks) keep their own records as required by law, under their own privacy policies.
Before you delete
- Finish or cancel any exchange that's in progress — someone else's payment may depend on it.
- Withdraw any money left in your LoopHood wallet.
- Open disputes must be resolved first.
- Deletion is permanent. You can sign up again later with the same email, as a new account.
See our Privacy Policy for how we handle your data.